Terms & Conditions
About Karinina Fernandes
Karinina Fernandes is an independent artist, illustrator, and designer from Mumbai, India. She dabbles in traditional art forms like acrylic paintings and charcoal drawings when inspiration strikes. When not working with traditional mediums, you can find her glued to her computer screen, fiddling with new software and binge-watching her favourite Netflix shows. She wishes she was more focused on one art form but her brain refuses to settle on just one. After all, a jack of all trades is a master of none, but often better than a master of one.
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After encouragement from her loved ones, she finally decided to start her store. With a vision to expand her business over the next few years, this is her foray into the world of online stores. Starting with small orders for close friends and family and receiving a very positive response, she decided it was time to stick her toe in the great big ocean that running an online business is.
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She's warm like sunshine and she'd love to hear from you so don't hesitate to get in touch with feedback, questions or anything else that's on your mind.
Terms of Use
Karinina Fernandes, makes available information and materials on its website www.karininafernandes.com subject to the following terms and conditions (Terms of Use). Your use of www.karininafernandes.com constitutes your agreement to follow and be bound by these Terms of Use; if you do not agree to the Terms of Use you may not use the site. Karinina Fernandes reserves the right to change these Terms of Use periodically without prior notice.
In these Terms and Conditions, the user of the Website is referred to as "you" or "your" and the provider of the website is referred to as “Karinina Fernandes”, "www.karininafernandes.com", "I", "we", "us" or "our".
Shipping
We charge a nominal flat rate fare of Rs.100 for shipping on all orders below Rs.2400.
All orders usually get shipped within 8-10 working days. So you can expect the delivery of your order to be between 10-15 days.
Exceptions
In the case of unforeseen circumstances that are out of our control, you can expect deliveries to be delayed by a few days.
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We will communicate with you over email and text message/WhatsApp with regard to your order. You will get a tracking link in your inbox as soon as your order is shipped. The status of the shipment should be updated within 24 hours at the tracking link provided to you.
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If the delivery address is not accessible, the delivery time may exceed the estimated days mentioned above. For confirmation of the delivery address, we may contact you on your email ID or phone number.
We do our best to use reliable courier companies. Karinina Fernandes is not liable for any delays in delivery by the Courier Company or on account of any factors beyond the control of Karinina Fernandes. We will try to make sure that your order reaches you within the estimated time as mentioned in the order confirmation.
In the unlikely event that delivery is not possible for any reasons outside the control of Karinina Fernandes, including but not limited to poor courier services in the delivery area, inaccessibility of the delivery area, or force major events, we will inform you of such inability to deliver and cancel your order, and issue you a full refund.
Returns, Refunds and Replacements
No returns and no exchanges are accepted unless a defective item is sent to you.
In the case of a defective item, please send us unboxing videos and pictures of the product showing the defects along with the original packaging images. We will only accept returns if valid proof is submitted within 3 days of delivery and will issue a refund or replacement on inspection of the item. If found to be in order, you will receive a refund in 7-10 business days or a replacement of the product, whichever you prefer.
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The defective item can be returned (unopened/unused without any further damage and with all the tags intact) within 10 days of receiving the order. Please make sure to pack the items securely to prevent any loss or damage during transit.
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Shipping and COD charges are non-refundable. No return/refund/exchange on freebies & customized products.
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To initiate a return, please send us an email at shopkarinina@gmail.com or get in touch via the chat button on the website.
Cancellations
Please get in touch with us for a cancellation request if your order has not been shipped yet. Orders can be cancelled only if it has not been shipped from our end.
Once the shipment is out for delivery, we cannot cancel the order. After the status of the order has changed to shipped, we will not consider cancellation requests. If a cancellation request comes up right before the product leaves our order-processing center, we will try to hold the shipment but we cannot guarantee that the cancellation request will be upheld.
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We do not accept cancellations for customized products once the order is placed.
Refunds for Cancellations
We process refunds within 7-10 business days. If you make a payment by credit card, debit card, or through net banking, the amount will be refunded to that same mode of payment. We try to make the process as hassle-free as possible and make sure that we refund your money as soon as possible. Unfortunately, there is not much we can do if there is a delay from the bank's end.
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We reserve the right to cancel any order at our discretion. You will be provided a refund or a coupon to re-purchase the item(s).
Currency
All transactions are processed in Indian Rupees (INR).
Processing Orders
Our business hours are Monday to Friday from 10 am to 5 pm Indian Standard Time (IST). If you need to contact us outside our business hours please send us an email at shopkarinina@gmail.com and we will respond as soon as possible.
Customer Service Policy
We believe that our customer takes priority and we are committed to providing outstanding customer service and superior-quality products. We try to make sure that all the products we list on our website are currently in stock and that the pricing is correct. You can expect the standard delivery time frame to be between 10-15 business days. In the case that an ordered item is not available, or if we are unable to fulfill your order for any reason whatsoever, we will notify you within 5 business days for instructions to arrange an agreeable alternative item or we will issue you a full refund for that item.
Care Instructions
If the product is damaged or affected in any way on account of improper, reckless use, or disregard of care instructions provided, we assume no liability for the damage or any shortcomings in the make or quality of the product.
Measurements/Dimensions of Products
The measurements/dimensions of the products mentioned on the website are approximate to help you understand the approximate size of the product. So the dimensions of the actual product delivered to you may vary slightly sometimes.
Copyright & Intellectual Property
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The website (www.karininafernandes.com) and all content including text, illustrations and images are created and owned by Karinina Fernandes and may be used, repurposed or modified as deemed fit by Karinina Fernandes. All usage rights for any custom illustrations belong to Karinina Fernandes.
Jurisdiction
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All disputes are subject to the courts of Mumbai Jurisdiction only. Mumbai is located in the State of Maharashtra, India.
Legal Information
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This website is expressly operated by Karinina Fernandes. Unless otherwise noted, all design and content featured on www.karininafernandes.com - including navigational buttons and images, artwork, graphics, photography, text, and the like are copyrights, trademarks, and/or intellectual property that are owned, controlled, or licensed by Karinina Fernandes. The contents of our website and the website as a whole are intended solely for your personal, non-commercial use.
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Any copying, dissemination, reproduction, publication, display or use of the above-said Intellectual Property (IP) Rights, whether partly or in full, without the permission of Karinina Fernandes, is prohibited and will be considered a violation of the IP rights of Karinina Fernandes.
Limitation of Liability
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Given the unpredictability of technology and the online environment, Karinina Fernandes does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment used in connection with the use of our website. As a visitor and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. Karinina Fernandes shall not be liable for damages of any kind related to your use of or inability to access this website.
Inaccuracies
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We endeavour to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on www.karininafernandes.com may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price, item availability, or in any way affects your individual order. Please be aware that we present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event a product at www.karininafernandes.com is listed at an incorrect price due to photographical error, typographical error or error in pricing information from our suppliers, Karinina Fernandes shall have the right to refuse or cancel any orders placed for a product listed at the incorrect price. Karinina Fernandes shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card/debit card/bank account charged. If your credit card has already been charged for the purchase and your order is cancelled, Karinina Fernandes shall issue a credit to your credit card account in the same amount.
Availability, Product Information, Pricing & Colors
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We at www.karininafernandes.com try to give you high-quality distinctive products that our brand is known for. Some of our featured items may be offered in limited quantities, and because of their limited availability, the stock will not and cannot be refreshed. This could mean that once an item is gone, it may be gone for good and may not appear on the website again. When an item featured on www.karininafernandes.com is no longer in stock, we make every attempt to remove that item from the website in a timely manner. Most www.karininafernandes.com products displayed on the website are available while supplies last. Many of www.karininafernandes.com products are manufactured locally or are handmade. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, due to monitor discrepancies, we cannot guarantee that your display of colours will be accurate.
Indemnification
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You agree to indemnify, defend, and hold harmless Karinina Fernandes, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Correspondence
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Although we will make every effort to respond quickly to applicable email or chat messages, Karinina Fernandes is under no obligation to respond to all pieces of correspondence received through this site, to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions.
Contact Us
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We would love to hear from you and welcome suggestions, questions about our products, feedback, and ideas for new products.
You can email Karinina Fernandes at shopkarinina@gmail.com.
Privacy Policy
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This privacy policy sets out how Karinina Fernandes uses and protects any information that you submit on www.karininafernandes.com when you use this website. We are committed to ensuring that your privacy is protected, subject to the terms of the ‘Security’ Clause below. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Karinina Fernandes may change this policy from time to time by updating this page.
What we Collect
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We may collect the following information:
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Name
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Contact information including email address and phone number
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Demographic information such as an address, postcode, preferences and interests
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Other information relevant to customer surveys and/or offers
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For the full list of cookies, we collect see the list of cookies we collect section.
How do we Process this Information
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We require this information to understand your needs and provide you with a better service, in particular for the following reasons:
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Internal record keeping
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We may use the information to improve our products and services
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We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address you have provided
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From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or email. We may use the information to customise the website according to your interests.
Security
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We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
You agree, accept and allow that your information may be disclosed as required during any governmental or police investigation, or in accordance with a court order to such effect, under section 79 of the Information Technology Act, 2008 and the Information Technology (Intermediaries Guidelines) Rules 2011.
How we use Cookies
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A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to Other Websites
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Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we shall not be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your Personal Information
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You may choose to restrict the collection or use of your personal information in the following ways:
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Whenever you are asked to fill in a form on the website, look for the check box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
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If you have previously agreed to let us use your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at ​shopkarinina@gmail.com
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We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting only if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us at shopkarinina@gmail.com.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Termination of your Account
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Karinina Fernandes may terminate your access to all or any part of the services we offer at any time, with or without cause, with or without notice, effective immediately. You may terminate your use of the service at any time. However, you shall continue to be bound by all provisions of these Terms of Service, which shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
We will terminate your access to the site if you are determined to be, in our sole discretion, a repeat infringer of the Content & Copyright Policy and/or these Terms of Service.
We may, but shall not be obligated to, give you one warning if you have violated these Terms of Service prior to the termination of your account.
By accepting the terms and conditions, you consent to pay Karinina Fernandes the complete amount for the order placed by you from our store. However, we do not control the amount charged to you by your bank related to your purchase from our store, to which Karinina Fernandes disclaims any liability in this regard.
Changes to Terms of Service
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You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.